NMLS: 1063226

(408) 646-6662

info@loanfactory.com

Office hours:

  • Monday - Friday: 6:00 AM - 5:00 PM
  • Saturday: By Appointment

State Licenses:

Don Diep avatar

Don Diep

Corporate Loan Officer
Complaints:

If you would like to report a complaint, please contact our Client Advocate Department at:

We will respond as soon as possible.

Google Reviews

Khoi Nguyen
Khoi Nguyen
2026-05-01
We cannot recommend Lam Nguyen enough! We just closed on our home in Massachusetts after a grueling, three-year house hunt. Throughout that long process, Lam was incredibly patient, supportive, and knowledgeable. They never pressured us, always took the time to answer our endless questions, and truly had our back when things got difficult. They are more than just a loan officer; they are a true partner in the home-buying process. If you need someone dedicated who will fight for you, Lam is the one!" Plus as a first-time homebuyer, I had a lot of questions, and Tyler was the ideal partner. He is super knowledgeable and patient, walking me through every step. He was extremely helpful, easy to communicate with, and always reachable. Thanks to Tyler, our loan process was smooth and stress-free.
Roger Le
Roger Le
2026-04-30
Nami and Ryan were great to work with and were very responsive to our questions. Highly recommend
Dat Nguyen
Dat Nguyen
2026-04-29
Thank I had a great experience with LoanFactory. Their team was professional, responsive, and always willing to answer my questions throughout the entire loan process. The application was clear, transparent, and handled efficiently. I was especially impressed by their dedication to finding the best loan option for my needs. If you are looking for a trustworthy company for refinancing or buying a home, I highly recommend LoanFactory.
Wu Zheng
Wu Zheng
2026-04-22
A team of Phillip Nguyen and Tyler Ngo is such a great combination, I am glad I worked with them. Thank you for your help!
Huong Le
Huong Le
2026-04-16
I’m happy to help
Nancy Thach
Nancy Thach
2026-04-15
This is my third time refinancing with Loan Factory, and I never have to worry about anything. Leo Pham and Don Diep are very professional—they take the time to listen to my needs and find what is best for me and my family. The whole process is always fast and smooth. Highly recommend!
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